Greetings Dear Friends. Welcome.

As you know I received a frother from my dear husband. You can read about it here.

I was so upset because I went to use it the other day and it wouldn’t work. I was so sad. I had really perfected the chai latte and it was our little ritual to have them at night together.

This little gadget is the coolest invention ever.

I called the store we bought it from and we of course need a bill (hello?) so I thought we were a little sh*t out of luck but they said to call Keurig.

I called them with not much hope thinking that without a bill I’m not going to get very far and you won’t believe the service I got.

They sent me out a new one the same day I talked to them. Can you believe it?

I just now received an email indicating that its on its way and the tracking order for UPS.

Customer service. That’s where its at for sure.

Thank you Keurig. You have brought so much ease and happiness into our lives between the coffee machine and the frother our family doesn’t have any need to go to the coffee house!

Quote for you:

“The goal as a company is to have customer service that is not just the best, but legendary.” SAM WALTON

The Psychic Cottage

No comments